When I first talk to business owners about Social Media, most realize Social Media is benefiting other businesses, but do not understand how it can help theirs.
Each business is unique and it is important for each company to determine whether or not to use Social Media based on the goals it has established for its business.
If you’re looking for the quick answer to the question, feel free to scroll down to the bottom, but I would like to share with you some examples of how and why businesses started using Social Media.
Example #1 – Grandma C’s Cookies
My sister met Grandma C at an event put on by the Arizona Small Business Association in Tempe, Arizona. She was very interested in the possibility of using Social Media to promote her cookie making business. Grandma C was retired and wanted her business to earn some extra income. She loved baking and built her business in her kitchen.
The Goal: Grandma C had no desire to expand her staff. She wanted to be making cookies and sharing her baked goods with the local community.
The Answer: Lacey suggested that using Facebook would be a great way to develop a relationship with the local community. She encouraged Grandma to try and get each of her new customers to join her Facebook page. Then, when she had free time, to post photos and share her thoughts, ideas or inspirations regarding her baking.
Example #2 – System 1: Acoustic Ceiling Removal
Richard McKinnon III, the President of System 1 Acoustic Ceiling Removal fell on rough times when the economy started to nose dive in 2007. Richard was a fixer and when he started getting less business, his solution was to invest more in advertising to generate new business, cutting into his bottom line. The money he spent in advertising for his products was not coming back to him the way it did pre-recession. Richard does not have time to devote to increasing his Social Media presence because he is constantly out on the road giving bids to home-owners across Southern California.
The Goal: Richard has enormous responsibilities to his family and the people he employs; he needs to keep his business afloat and continue to provide for his family. He knows his business is the best in the area and wants to maintain his business until the economy turns around.
The Answer: We worked with Richard to create a Social Media campaign that incorporates a blog and Facebook. The Facebook page is designed to reach out to potential customers who are homeowners and existing customers. The blog is designed to allow users to find System 1 using search engines like Google or Yahoo.
Example #3 – WireSpeed Systems
WireSpeed Systems buys and sells new, used and re-furbished computer networking equipment to companies and individuals all over the world.
The Goal: The market for computer networking equipment is highly competitive and WireSpeed Systems was looking for a leg up on its competition.
The Answer: We worked with them to enhance their Social Media presence on Facebook, Twitter and LinkedIn. Any person or business who is in a similar industry or who is interested in the products offered by WireSpeed Systems can find them easily on any of those platforms. As a result, WireSpeed Systems has generated more leads and a better opportunity to convert those leads to sales. They are also connecting with their customers in a more engaging and interactive way.
Example #4 – The Tutoring Solution
The Tutoring Solution Logo
I started tutoring students in 2009 and had generated a small clientele. Tutoring is not the most lucrative business, but I really wanted to help students succeed in school, so it was a perfect fit for me. At the beginning of the school year in September, 2010, I decided to start a website and try to build my tutoring business using Social Media.
The Goal: To expand my business to help as many students possible succeed in the classroom in Southern California.
The Answer: Before I started using Social Media, I had roughly four students that I tutored regularly and all were referred to me by word of mouth. Today, a little over one year after my Social Media experiment started, The Tutoring Solution has worked with 63 students on a consistent basis. During that time, I have had to hire 17 tutors and my client base is continuing to grow.
If you want your business to expand, you have to use Social Media. If you want your business to survive, you should use Social Media. And if you want your business to die, you should stay away from Social Media.
In a chart designed by HubSpot, based off of information from EMarketer, the amount of companies that used blogs has more than doubled from 2007 from 16% to 39% in 2011. Every Social Media site has seen a massive increase in the amount of companies that are using these tools to generate more business. If you are not one of these companies, you are getting left behind.
United States Companies Using Blogs | Source: EMarketer, August 2010 by HubSpot
The real question you should be asking yourself is not whether or not you should be using Social Media, but whether or not you should pay someone else to do it.
It doesn’t make sense for Grandma C’s Cookies to pay someone else to do Social Media since she wouldn’t be making enough revenue to pay for someone to do Social Media for her. Nor did it make sense for me to hire someone to do Social Media for my tutoring business, since I had no money to spend on advertising of any kind.
But, because I took the time and initiative to start a Social Media campaign on my own, my business thrived, just like Grandma C’s will if she does it right.
For any company that spends money in advertising it makes sense to devote money towards expanding your Social Media presence. Unlike Newspaper, TV, or Pay-Per-Click Advertising, you can reap long-term benefits from using Social Media. All the “Follows”, “Likes”, and “Connections” your company receives are likely to stay and can be reached out to at any time. All blog articles that are written will be available for users to find, months, years, and decades down the line.
Should My Business Use Social Media?
The Answer: Social Media is essential for any business, regardless of the industry and the goals of the company. Deciding on whether or not to pay for someone to run Social Media for you is the only question your company should be asking.
We can develop and implement a personalized Social Media strategy for any company. If you think Social Media is something you’d be interested in finding out more about, please contact me, Zeb Welborn at (909) 973 – 9089 or WelbornSocialMedia@gmail.com to discuss ways Social Media can benefit your business.
What’s a URI?
Good info Zeb, I did not skip to the bottom line but read The Whole Thing. I look forward to talking with you and Lacey next week.
Mary
Mary,
I’m glad you found the article so useful.
I didn’t notice a mention of URI in the article but I can tell you that in general a URI is the full web address of a website. Such as http://welbornmedia.com/. It’s commonly referred to as a URL, but most say it technically should be called a URI, it stands for Uniform Resource Identifier (or with the letter L, Uniform Resource Locator).
Let us know if you have any other questions!
Lacey
Great blog guys !!! Love case studies – and these are good ones !! Nicely done with the answer to URI aswell 🙂
Thanks . . . We have a lot more of those to come.
Great post Zeb …Have to agree with Chris … really great case studies!! ~ Gordon
I believe social media is the foundation to all businesses now….it truly can’t be ignored! Great case studies, Zeb ~ Niveen
Agreed . . . Thanks Niveen.
Great Blog Zeb
I agree with Niveen about Social Media needs to be a foundation for all businesses as it is becoming a necessary way to connect with your potential customers
Awesome Case Studies Zeb
Jeff
Yes, now that we’ve been doing this much longer, our business and the business of those we’ve worked for have increased substantially.
Social media is a must for businesses, couldn’t agree more with your points. Rather than play with SEO and hope you guess what Google wants, social media lets you engage with people and build relationships and that is what helps grow businesses!
Love your posts, keep them coming!
Michael
SEO has its advantages . . . especially in particular industries. I think customized plans need to be developed for each business . . . Some should focus more heavily on SEO, while others should focus more on social media. If people are looking to make purchasing decisions and use Google to make their decisions you should make SEO your priority. If people don’t make purchasing decisions on Google, but in person or in other forms then social media should be a priority.