Who’s Your Ideal Customer?

The owner of Welborn Social Media and the founder of The Tutoring Solution.My goal is to help business owners share the passion they have for their business with as many potential customers as possible.By helping passionate people achieve their dreams I am helping to create a society of passionate leaders that will help inspire others to make their dreams a reality.

Ideal Customer vs. Average Customer by Cynthia De La Torre

Who’s your ideal customer? Depending on your business, the difference between average and ideal customers could be hundreds, thousands or millions of dollars.

The average customer is someone who buys the product or service and has no relationship with the business beyond the buying and selling of goods.

The ideal customer is someone who continually buys the product or service and promotes the product or service to others.

As an entrepreneur, I learned early on that my success was dependent upon having people invested in my business and sharing my business with others. The Tutoring Solution, which provides tutoring for students across Southern California, was able to locate these ideal customers through email and social media campaigns. These ideal customers loved our product, loved the relationship I had developed with them, and encouraged other parents with kids in need to sign up for our tutoring services. One parent emailed her entire school telling them what a great job we were doing with her son, another encouraged five different families to receive tutoring from us and another, a High School Counselor, continues to refer every struggling student she comes across our way. These connections are not made by chance, they are fostered and have resulted in thousands of dollars in increased revenue.

Facebook and Twitter have given businesses the opportunity to locate these ideal customers and develop a win-win relationship that, when used effectively, will result in increased revenue. Not only do they make it easy to identify our ideal customers, but Facebook and Twitter encourage our customers to be more like our ideal customers. Every time they “like” our page, every time they “comment” on our page,and every time they “share” one of our posts, they are acting like a sales machine for our business.

Welborn Social Media has helped locate these ideal customers for the businesses we work. At Scrapbook Expo we developed a strong relationship with a scrapbooker from Georgia who continually re-tweeted our stuff. We connected with her and she told us she was contacting all of her Scrapbooking friends from across the United States to attend one of the Scrapbook Expos. Not only that, but she was sending our sales messages off to everyone she knew. Similarly, at Los Serranos, we located two fervent supporters of the golf course; we encouraged a stronger relationship which has resulted in the creation of our 19th Hole Stories where golfers share their most memorable events at the golf course and have taken their weekly golf match from a rival course to ours. At WireSpeed Systems we connected with Cisco Systems – the largest producer of computer networking equipment – where they made us their SuperFan of the month and consequently shared our business with more than 225,00o of their followers.

Facebook and Twitter give us the opportunity to identify, connect and grow our relationship with our biggest supporters. In the tutoring business, this has resulted in thousands of dollars in increased revenue. In other businesses, it could mean much, much more.

By its very nature, Facebook and Twitter encourage the sharing of information, and people will share what is important to them. If you give them an opportunity to connect with your business and make it easy for them to share your product or service, your business will benefit. If you want to make more money for your business, find who’s your ideal customer. From my experiences there is no easier way to find your ideal customers than through social media.

Contact Zeb Welborn today at (909) 973 – 9089 to schedule a free personalized presentation to demonstrate how we can help grow your business.

Leap Year Gives Us One Extra Day to Gain Customers for Your Business

The owner of Welborn Social Media and the founder of The Tutoring Solution.My goal is to help business owners share the passion they have for their business with as many potential customers as possible.By helping passionate people achieve their dreams I am helping to create a society of passionate leaders that will help inspire others to make their dreams a reality.

It’s a leap year this year and even with the extra day, February flew by for Welborn Social Media. Now we’re well into March and looking forward to the new projects we’re working on through the end of the month to help gain customers for your business.

Facebook has made some major changes to individual’s profile pages incorporating them in the Timeline. At the end of March they’re switching Business pages over to timeline view as well. Stay tuned for Lacey’s tips on Facebook layout design for the new Facebook Cover Image as we start to create some exciting new designs.

After becoming annoyed with telemarketers, an excess of commercials, and distracting web advertisements we shared some of our favorite things about social media marketing.  Social Media is the Preferred Marketing for Everyone because it’s not intrusive and allows customers to seek access to your business.

The potential of Facebook is limitless.  In The Pyramid Scheme of Facebook Likes, we wrote about how building a large Facebook following can give you access to a much larger customer base.

We’re especially glad for the extra day this year. We are wonderfully busy and that doesn’t show any sign of stopping! We have several new clients and are excited to begin implementing their social media plans in the upcoming weeks.

We want to help gain customers for your business. We believe that social media marketing is the best marketing for for both the business and the consumer.  And, we know that social media, when done right, can benefit any business. If you or anyone you know is interested in growing their business contact us for a free presentation Welborn Social Media can have on any business.

Call Zeb Welborn for a custom presentation – (909) 973 – 9089

The Hunger Games and Social Media

Lacey and her brother Zeb Welborn founded Welborn Media. She has designed and launched websites, several projects, marketing materials, a podcast, a book and more. Her passions include her family, her friends, creating things and helping businesses grow.
Latest posts by Lacey Welborn (see all)

The Hunger Games opens in theaters tonight at Midnight. We’re excited about the movie and have been keenly observing the social media outlets associated with the film.  The Hunger Games has sparked a creative marketing effort to promote the movie, gotten fans involved, created massive amounts of content and allowed social media efforts to promote a good cause.

Also, we’ve been enjoying discussing how the Hunger Games and Social Media could have affected Panem (the fictional nation in The Hunger Games).

Social media has become one of the most cost effective and quickly spreading forms of marketing. To market the movie online and through social media the marketing team created a standard website that focused on the release date and movie trailers. They also created a website that allows visitors to become a member of Panem at thecapitol.pn. Users share what district they’re in and their new Panem identification card on Facebook or Twitter.

The official movie Facebook page is extremely well done. With over 3.2 million fans this page can attribute much of it’s success to making their Facebook fans feel valuable. Making their fans first to hear news about the upcoming movie by sharing screenshots, the movie soundtrack, exclusive photos of the characters & actors and by interacting with fans not only on the main page but also on Facebook pages created for each district in Panem. They’re really using the Hunger Games and social media to bring fans into the movies.

Their Tumblr page is a perfect example of this. Tumblr is a great social media site that has many uses, because it is a great place for sharing and reposting items found on the web it has a lot of active users. One popular topic on tumblr blog pages is fashion. Social media marketers used this to their advantage by creating a faux online fashion magazine called Capitol Couture which examines the extravagant and absurd fashion trends displayed by citizens in the Capitol.

On Twitter they’ve chosen actual twitter users to become mayors of districts and district recruiters. Tonight, along with the movie they’re also launching a Facebook Game — The Hunger Games Adventures. With all this and more their social media efforts have encouraged fans to interact and to generate their own content to spread all over the world wide web.

While it’s neat to see all the things the markerters are doing it’s absolutely wonderful to see fans get involved, to become promoters of a product themselves. While this is particularly popular for books and movies with epic stories it’s important to keep in mind that this can still apply and happen with other businesses as well. For Example, Arizona Iced Tea on Tumblr share fan generated content featuring Arizona Iced Tea.

One of the most popular things I’ve seen floating around the web is this creative and well thought out map of Panem, which obviously took quite a chunk of time to put together. There are podcasts and entire websites that are dedicated to the fandom with names from CitizenOfPanem.com to TheMockingjay on LiveJournal. Countless fan art creations including this lovely illustration of Katniss Everdeen.
Katniss Everdeen -- Girl on Fire


Hunger is Not a Game Website Badge

Website Badge

Besides promotion for the movies, other marketers have been able to use the success of The Hunger Games’s social media marketing for different endeavors. One example of this is Hunger is Not a Game by Imagine Better (An endeavor by The Harry Potter Alliance). By using themes from the novels & movies, and social media they are partnering up with Oxfam to gain supporters to change our system of distributing food relief, and to spread awareness of starvation.

While examining all the ways that the Hunger Games and social media are used, the experience got me thinking about how social media could have affected Panem. While there does seem to be television and phones in Panem there never is a mention of social media. One can imagine how it might affect the games and the fictional world of Panem. Tributes would be required to tweet throughout the Hunger Games competition, the more followers they get the better sponsors they’d get. There would be Facebook pages, fansites, podcasts, and blogs focused on all the tributes.

However, when I really think about it, if social media were around I don’t think they would have ever made it to a 74th Hunger Games. Social media can be very powerful. Knowing the role social media had in The Arab Spring, I think in the world of Panem, social media would have a hand in ending the spectacle of the Hunger Games years before Primrose’s name is ever called in the reaping.

Social Media is the Preferred Marketing for Everyone!

Lacey and her brother Zeb Welborn founded Welborn Media. She has designed and launched websites, several projects, marketing materials, a podcast, a book and more. Her passions include her family, her friends, creating things and helping businesses grow.
Latest posts by Lacey Welborn (see all)

Direct mail, radio commercials, television commercials, billboards, flashing web advertisements, pop-up ads, and horribly timed telemarketing phone calls are all forms of marketing most people find extremely annoying. They are intrusions in our lives — always interrupting. They’re not like social media marketing. The biggest difference between this kind of marketing and social media marketing is that people get to pick and choose which social media messages they receive.

On Facebook you choose which pages you like, on Twitter you pick who you follow, when it comes to blogs you pick which ones you read. Social media allows you to subscribe to messages for the products and services you actually want to hear about.

Marketing your business to only those that want to receive your message at times during their day when they’re able to take in your message is more effective and less expensive than other forms of marketing. There are two forms of marketing, inbound and outbound. Inbound marketing is any form of marketing that helps you get found by potential customers. Outbound marketing is marketing that interrupts consumers and forces the message on them. When you think about it like this, outbound marketing sounds rather rude.

Social media has quickly become the most effective means for inbound marketing. But, simply switching your messages from outbound marketing outlets to your social media outlets isn’t enough. Outbound messages are trying to be heard over the massive amounts of other messages that a person is bombarded with each and every day. Outbound messages are the equivalent of screaming at someone. Inbound marketing in the form of social media is for people who are already seeking out information from you. They may appreciate something with more detail. And, since social media platforms are a place for conversation, it’s a perfect place to be conversational and to encourage interaction.

Social media marketing is ideal for both businesses and consumers. Don’t just try to be heard. Invest in social media marketing, get your message to those customers who are not only interested in your message, but are also at a point in time when they can fully absorb your message and interact with your brand.

At Welborn Social Media we truly believe that every business can benefit from social media marketing. If you’re interested in social media services for your business please contact Zeb Welborn at (909) 973-9089 or email Zeb@WelbornSocialMedia.com

Design a Customized Profile Image for Your Facebook Business Page

Lacey and her brother Zeb Welborn founded Welborn Media. She has designed and launched websites, several projects, marketing materials, a podcast, a book and more. Her passions include her family, her friends, creating things and helping businesses grow.
Latest posts by Lacey Welborn (see all)

One of the many things we do is set up Facebook Profiles. It is important to fully fill in profile information and to have a to-the-point description in the About section, since that always shows up on the side bar on the left of the Facebook page.

We do these things, but our favorite part of setting up a Facebook Business page is creating the page’s profile picture.

The maximum width for a Facebook image (as displayed on the profile page) is 180px. Which isn’t a whole lot of room. The good thing is that this image can be much longer. The maximum height is 540px (as displayed on the profile page). Which makes a good size space for you to add some color to a page, add information, or add an image that really expresses the brand.

One important thing to keep in mind is the page thumbnail. The thumbnail is the small square image that shows up next to your page name whenever you post on Facebook. This thumbnail is taken from your profile picture. To get a good thumbnail make sure there’s a square portion that’s almost as wide as your profile image dedicated to giving your page a good thumbnail. (To set your page thumbnail: After you post your profile image you can click to ‘change picture’ and ‘edit thumbnail’ to pick the appropriate part of your profile image to be the thumbnail.)

When designing a Facebook profile picture I usually make sure the logo takes up nearly the whole width of the image, that it has a square portion all to itself, and there’s no distracting background behind the logo. This portion will make up the thumbnail. Then I work with the colors and the attitude of the business to create something appealing and attractive. Sometimes it is important to get more information in the Facebook image, one thing I always try to include is some contact information. It should always be easy to find out how to get in touch with a company. I always keep the Facebook layout in mind when designing these pictures. Once I get the image together I like to put it into a screenshot of a Facebook profile so that I can really see how it’s going to look on the page. After a little fine tuning and approval from the business owner we post it up and admire how much a well crafted profile picture can really enhance the look of a Facebook page.

Keeping the Facebook layout in mind can let you have a little fun with profile images.Try adding a shadow to the edges of an profile picture to create a little bit of depth, or use the white background to your advantage by adding rounded corners. The white background could also be useful in creating a super 3-d look, a photo at an interesting angle with a white background could be used in the profile picture to create a really dynamic effect.

Lacey’s super special tip: Most people recommend that the Facebook page profile picture be 180px wide by 540px tall, but it’s better to upload a page image that is 250px wide by 750px tall. That way when the profile picture is opened the image viewer it will be full size.

If you would like help setting up a Facebook page for your business, or if you already have one but want it maximized contact Contact Zeb Welborn at (909) 973-9088. Be sure to ask about the other Facebook services we provide.

Facebook Likes — A Pyramid Scheme that Actually Works

Lacey and her brother Zeb Welborn founded Welborn Media. She has designed and launched websites, several projects, marketing materials, a podcast, a book and more. Her passions include her family, her friends, creating things and helping businesses grow.
Latest posts by Lacey Welborn (see all)

Most of us know to stay away from Pyramid Schemes. It’s an unsustainable, often very unethical, business model, but sometimes when you hear the pitch it sounds so promising. If you join the scheme and bring a couple friends into the business, and they each bring a couple friends, then you’ll all be making thousands of dollars. It sounds great! It’s just that in reality it never works like that. Someone is going to lose money and whether that’s you or your friends, it’s an unhappy ending.

Facebook has it’s own sort of pyramid scheme and it has a happy ever after ending. The Pyramid Scheme of Facebook Likes. It’s a little different than a traditional pyramid scheme, of course. Here’s how it works, you get one Facebook like. Now that you have a Like you post engaging content on your page. Your Like finds this content interesting and is compelled to comment on your page. This action shows up on your Likes page and introduces your business to all of their friends. His friends now have a convenient opportunity to Like your brand. At this point you must share more interesting content. So that your new Likes will interact with your page and introduce your page to all of their friends, and so on.

As you can see from this diagram it looks very similar to a pyramid scheme.

The most important part about this process is the continuous posting of engaging content that will interest your customers. Content that your target market will identify with. So, when one of your Likes is in need of your product or service they will know your brand, know what you do, and will remember you at that critical point in time. Gaining likes doesn’t always generate an immediate monetary return, but it sets any business up to gain more loyal customers in the future. By building those online relationships you can have friends of friends of friends of friends participating on your page, turning your decision to invest in social media into the greatest investment you ever made for your business.

Unlike a pyramid scheme it takes continuous effort. But also unlike a pyramid scheme, it actually works!

Check out our other post on Facebook Likes: The Value of a Like on Facebook

If you have any questions or are interested in investing in social media for your business contact Zeb Welborn at Zeb@WelbornSocialMedia.com or at (909) 973-9088.

Five Tips for a Killer Presentation

Lacey and her brother Zeb Welborn founded Welborn Media. She has designed and launched websites, several projects, marketing materials, a podcast, a book and more. Her passions include her family, her friends, creating things and helping businesses grow.
Latest posts by Lacey Welborn (see all)

Whenever we meet a potential client we prepare a presentation for them. We share facts and ideas about what Welborn Social Media can do for their business.

Our presentations have been very successful.  Get our five tips for a killer presentation

Upon the completion of our presentation, our potential clients have a basic understanding of social media, how it can benefit their business, and, often times, business owners begin to see the massive potential social media has to offer.

Slide 1 of Our Presentation

Here are some reasons why our presentations are successful:

  • We alter our slide show to suit the business we’re presenting too. This is beneficial for two reasons:  we provide a personalized approach which gives us credibility that we can take their information and use it to communicate using social media, and it gives us on opportunity to delve into the business to better understand the needs of our customers.
  • We use lots of slides. Clicking through more slides during a presentation helps develop a strong, consistent flow of information to our potential customers. Instead of having one slide with a topic and three bullet points it’s much better for the tempo of the presentation to have four slides with very large, easy-to-read font.
  • Conversation is a must.  At the beginning of each presentation we explicitly encourage clients to ask questions.  Throughout the presentation we ask a lot of questions and make sure they are understanding the material we presented to them.  The presentation is less of a presentation and more like a guided conversation . . . our slides help guide the discussion.
  • Our slide show is very cohesive. It has a set color scheme, a few font choices and consistently placed items throughout.
  • While being cohesive we also have worked to make the slides more interesting. We have a lot of charts in our presentation to visually display some of the astounding facts around social media. We realized there were too many bar graphs and they became repetitive. By thinking of more creative ways to visually display information we’ve been able to make our slide show much more interesting.

Keep Slides Interesting

Our presentation is a constant work in progress. We are always trying to improve both the design of the slides and the manner in which we share them.

We love giving our presentation to business owners. By the end they can see the potential for social media in their business. They can imagine the success it can bring. They can visualize the ways it can allow them to share their passion for what they do.  Use our five tips for a killer presentation.

Don’t be the Scarecrow, the Tin Man, the Lion or Dorothy – Be Toto

The owner of Welborn Social Media and the founder of The Tutoring Solution.My goal is to help business owners share the passion they have for their business with as many potential customers as possible.By helping passionate people achieve their dreams I am helping to create a society of passionate leaders that will help inspire others to make their dreams a reality.

With a new year comes optimism and excitement. What will 2012 bring?

We are in the midst of an historic economic recession, because of that, just like Dorothy and her friends in Oz, our journey down the yellow brick road has been full of struggles and turbulence.

To stay afloat we’re having to adapt, downsize, economize, increase efficiency,  cut the fat… We’ve had to search out better, faster, more effective ways of operating. No question this prolonged recession has been difficult. But it also has forced us to restructure, to streamline, to try new things, to innovate. This is a good thing.

This morning I attended a networking event at the Chino Valley Chamber of Commerce with a presentation by Ronnie Kovach, a radio & television personality for Fox Sports West and the Angels. His presentation was titled “Becoming a True Business Wizard:  What We Can Learn from Dorothy.”

During his presentation he said that many people believe this will be considered a “dark time,” but that we are taking the steps to bring ourselves into a period of prosperity and happiness.  Our response to this recession may, in fact, be laying the foundation for ingenuity and innovation that will translate into growth and prosperity for years to come.

The recession has forced many people to step out of their comfort zone and pursue things they hadn’t imagined.  When times get tough,  people have two options:  they can give up, or they can fight back and take control.  It is by fighting back that I found my passion . . . which coincidentally, is inspiring others.

Some of the most passionate and inspiring people I know are business owners.  At some point in their lives they took a huge risk and worked to build a company or a business. The only way to continue building and promoting your business is to have a strong passion — a desire to continue doing the work because you love it. I want to share that passion with the rest of the world.

Social media can demonstrate your knowledge, passion and expertise for a trade like never before.  People want to do business with people they can connect with, know and trust.  And nothing builds that connection stronger than demonstrating your passion for the work at hand.

Mr. Kovach said during his presentation that the dog in the Wizard of Oz, Toto, comes from the latin meaning for “everything.”  And the theme of the book/movie was that whatever we fear is missing from our self is actually inside of us.  The scarecrow, the tin man and the lion all felt deficient in some way, when the reality of the matter was they had the tools they felt they were lacking.

This economy has forced many people to do those things that are holding them back from achieving their full happiness in life.  We all have the ability for greatness and that ability to succeed lies within each of us.

We want to help small businesses excel and reach their full potential in order to share their passion and expertise with the world and provide customers the opportunity to connect with businesses that improve their lives.  To schedule a free consultation with us please contact Zeb Welborn at (909) 973 – 9089.