Online Reputation Manager

How to Turn an Unhappy Customer Into a Raving Fan

The most frequent question I get from potential clients is, “What happens if somoene posts something negative about us?” The truth is that if people are upset with your business, they will find a way to get the word out about your unfair service. If you’re worried about people posting negative comments about your business, […]

Yelp, Angie’s List and Other Review Sites Create Reputation Manager

Leave a Comment / Online Reputation Manager, The Welborn Social Media Experience

Since the beginning of 2012 I have talked with a variety of businesses about the impact Yelp and Angie’s List are having on their business. For those of you who are unfamiliar with Yelp or Angie’s List, they are websites that rank businesses on their performance. Customers can visit either of those websites and give

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