So Long Social Media | by Noe Gaytan

After a great 10 months, my time at Welborn Social Media has come to an end. While I have enjoyed working for Zeb and our clients, I am choosing to take on another opportunity I have been presented with. During my time with Welborn Social Media, I have also been working as an after-school program teacher in Ontario. I have been offered a full time position as an administrative assistant with them and will therefore no longer be working in social media.

I am grateful to Zeb and Lacey for giving me the opportunity to work with them, and I am happy to have been part of something that I’m sure will continue to bring together passionate individuals. The experience allowed me to develop many valuable skills that I’m sure will continue to help me in whatever path I go down. It was great working with Beau and the good people at System 1.  I wish them well. Zeb, thank you for everything and best of luck with all your current and future endeavors.

– Noe Gaytan

Thanks Noe Gaytan for everything you’ve done!

Enthusiastically Share Your Business with Others Using Social Media

Zeb Welborn

The owner of Welborn Social Media and the founder of The Tutoring Solution.My goal is to help business owners share the passion they have for their business with as many potential customers as possible.By helping passionate people achieve their dreams I am helping to create a society of passionate leaders that will help inspire others to make their dreams a reality.

Every week I attend a meeting with the department heads at Los Serranos Country Club where we discuss ways to improve the experiences of our customers.  Recently, we have begun taking turns discussing sales strategies based off of the book, Cunningly Clever Selling by Andrew Wood.  One point I really connected with was the role enthusiasm plays in business – enthusiastically share your business with others and love what you do.

Cunningly Clever Selling by Andrew Wood

Do I love what I do?

Through a lot of soul searching and development, I discovered my life’s purpose in 2010.  I traveled across the country in a 2007 Toyota Tacoma with no real destination. My goal was to find a job . . . any job.  After 3 months, I returned home with no job, in a worse financial situation then when I began my journey.  It was at that point . . . when I returned that I decided I wanted to help people, because I felt helping people would make me happy.  This may sound obvious, I think everyone in the world would probably say they want to help people, but it was making that conscious decision that changed my life’s course.

Instead of finding a job I started The Tutoring Solution in 2010 because I felt education was the best way I could help people.  Education develops minds and opens doors to brighter futures and more satisfying lives.  Through this venture I got the opportunity to interact with many business owners. These business owners were caring, passionate and had a real zest for life.  Why did they seem so much happier than most people I met?  The answer is simple – Passion.

My life’s purpose is to inspire others to find their passion and pursue it.

Using Social Media as a tool has given me a tremendous opportunity to spread passion. Every business owner we work with is passionate about their business and what they can offer for people who choose to do business with them.  On a daily basis, I get to see the passion and enthusiasm these people bring to their businesses and their customers.

  • General Manager, David Kramer at Los Serrranos Country Club is extremely passionate about providing an amazing experience for golfers who visit Los Serranos Country Club.  He works hard to entrench the customer into the history of the game of golf and is constantly figuring out ways to improve their golfing experience.  When you speak with him, his love of the game and love of the customer is unquestionable.
  • Richard McKinnon, President of System 1 is extremely passionate about improving the homes of people in his community by removing their acoustic ceilings and painting their homes.  When you speak with Richard, you have absolutely no doubt that his company is the best Acoustic Ceiling Removal company in Southern California, because he puts his heart and soul into the business.
  • Jennifer Davis, the Owner of Scrapbook Expo is extremely passionate about putting together amazing Scrapbook shows for scrapbookers across the United States.  She is constantly thinking of new and creative ways to enhance the experiences of those who attend her shows while figuring out ways to improve the experience for all the vendors who take part in her shows.

It is by sharing the passion of people like David Kramer, Richard McKinnon and Jennifer Davis that I am able to fulfill my life’s mission . . . to spread passion.

Eleanor Roosevelt once said, “Life is what you make it. Always has been, always will be,” and I whole-heartedly agree.  We all have immense potential inside of us and many of us refuse to maximize our potential because we are afraid of failure or afraid what others will think.  To enjoy life you must take risks.

Which takes us back to our original question . . . Do I love what I do?

I wake up every morning excited about what the day will bring.  I work Monday through Sunday at all hours of the day, not because I need to, but because I want to . . . Because it’s fun . . . Do I love what I do?  You betcha!

 

How Will Blogging Help My Business? | 5 Key Benefits Blogging Brings to Any Company

Zeb Welborn

The owner of Welborn Social Media and the founder of The Tutoring Solution.My goal is to help business owners share the passion they have for their business with as many potential customers as possible.By helping passionate people achieve their dreams I am helping to create a society of passionate leaders that will help inspire others to make their dreams a reality.

Last week, I had a phone conversation with Mary McPadden, owner of Balanced Billing in Phoenix, Arizona.  I met Mary at the 2011 Business Growth Expo (Tempe, AZ). At the event, she said she knew she needed to start blogging, but did not understand how devel0ping a blog could help her company.  Many business owners I have encountered feel the same way.  Everyone tells them they need to start blogging, but many do not understand the benefits a blog can bring to their business.

When I started The Tutoring Solution in 2010, I needed to find new ways to make people aware of my business.  I made the commitment to build a website, once it was online I found that people were not visiting my site like I had hoped.  I began looking for new ways to promote my business, but didn’t have a lot of money to do so.  This is when I discovered blogging.

Blogging has had an immense impact on my business . . . not only in attracting more customers, but also by helping me develop a better understanding of the needs of my customers.

  • Google (Search Engine) Results

A blog is the most efficient way to drive new traffic to your website using Search Engine (Google) results.  When a person uses Google, they are looking for something specific that they want.  If you are offering the product or service they want, it’s extremely important to be ranked highly on the Google Search Engine.

Google Search Results are separated into two different categories, paid results and organic results.  Organic results are more effective than paid results in attracting visitors to your website.  When a person looks up something on Google, the organic search results that Google comes up with are the websites Google feels are the closest match for what the person is looking for.  Being ranked #1 on Google is a sure-fire way to bring new business to your website.

Blogging also allow users to find your website through a variety of different keyword searches.  I started The Tutoring Solution website in June, 2010.  Since that time, people have found my website using 2,111 different keyword searches on Google.  Every blog article written generates new keywords people can type in to find your business and increases the chances your business will reach the first page of Google Search Results.

  • Content for Social Media Websites

Another question we are frequently asked is, “What should I post on my Facebook/Twitter/LinkedIn/Google+ Pages?”  A blog should be the backbone of any Social Media campaign because it is an excellent way to generate content for your Social Media pages.  The more engaging your blog posts, the more likely people will interact with your Social Media pages. It makes it easier to increase followers on each one of your Social Media websites.

  •   Strengthens Your Website

When we began working for System 1 in Chino Hills, they had a fairly nice website setup which provided the basics for its customers including the types of services they provide and relevant contact information.  Though they are an amazing company with a rich tradition here in Southern California, the lack of information on their website has hindered their success.  The implementation of a blog has enhanced their online presence. Customers visiting their website have more information at their fingertips when making a purchasing decision.

Countless customers have decided to get their tutoring with The Tutoring Solution as a result of our blog.  I can’t tell you how many times a parent has chosen us because they related to the information we were putting out on our blog.  Providing useful tips and information to your current and potential customers is a great way to establish a relationship and increase sales.

In today’s world, customers want to know the company they are doing business with.  The more information you have available on your website, the more likely your messages will resonate with your potential customers.

  • Helping Instead of Selling

Before I started the blog for The Tutoring Solution, I received quite a few calls from customers who were interested in the product, who wanted more information and were trying to feel me and my company out.  My website suffered from not providing enough information to my customers.  As a result, I had to try to “Sell” my tutoring services to potential customers over the phone.  Almost every one of these conversations ended the same way . . . “Let me talk it over with so and so . . .”  I never heard from these people again.

The implementation of a blog had a drastic impact on the type of phone calls I received.  Instead of feeling the need to “Sell” my products, the callers were already sold and the only real question I received was how soon they could start and how I could help them.

When I first started The Tutoring Solution I charged $15 to $20 per hour, highly undervaluing my services and still parents asked for lower rates.  I decided to create my blog to establish myself as the tutoring expert. I now charge between $35 to $50 per hour and no longer receive any questions regarding my pricing.  My blog helped solidify me as the tutoring expert to customers who chose The Tutoring Solution over other companies in my area.

Every business sets out with the goal to help others, but many times we feel like we have to “Sell” our products to unwilling participants.  Developing a blog allowed me to stop ‘selling’ my services, and instead, let me enjoy providing a helpful service to my community.  Many parents have told me that because of my blog, they were are already sold before they picked up the phone.

  • Increases Your Understanding of the Needs of Your Customers

Mary McFadden from Balanced Billing is a potential customer for Welborn Social Media who expressed a legitimate concern . . .  How will blogging help my business?  For me, it’s obvious, but when she asked me that question I found it hard to articulate my answer.  By blogging, I am able to solidify, in my mind, the value and benefits I am providing to my customers.  By answering real questions from customers and potential customers and using blogs to answer those questions I develop a stronger understanding of the needs of my customer.  And my customers realize Welborn Social Media cares about their concerns and knows we will put forth the work to make sure their needs are met.

Every customer has needs. They have their own concerns regarding any service or product they purchase.  Blogging gives a company the opportunity to relate to their customers, to address any issues that arise, and alter their products and services to better meet the needs of their customers.  When a company puts the needs of the customer first, they will see financial benefits as a result.

*If you have questions regarding implementing a blog for your website, please contact Zeb Welborn at (909) 973 – 9089 or Zeb@WelbornSocialMedia.com.

Should My Business Use Social Media?

Zeb Welborn

The owner of Welborn Social Media and the founder of The Tutoring Solution.My goal is to help business owners share the passion they have for their business with as many potential customers as possible.By helping passionate people achieve their dreams I am helping to create a society of passionate leaders that will help inspire others to make their dreams a reality.

When I first talk to business owners about Social Media, most realize Social Media is benefiting other businesses, but do not understand how it can help theirs.

Each business is unique and it is important for each company to determine whether or not to use Social Media based on the goals it has established for its business.

If you’re looking for the quick answer to the question, feel free to scroll down to the bottom, but I would like to share with you some examples of how and why businesses started using Social Media.

Example #1 – Grandma C’s Cookies

My sister met Grandma C at an event put on by the Arizona Small Business Association in Tempe, Arizona. She was very interested in the possibility of using Social Media to promote her cookie making business.  Grandma C was retired and wanted her business to earn some extra income.  She loved baking and built her business in her kitchen.

The Goal:  Grandma C had no desire to expand her staff. She wanted to be making cookies and sharing her baked goods with the local community.

The Answer:  Lacey suggested that using Facebook would be a great way to develop a relationship with the local community. She encouraged Grandma to try and get each of her new customers to join her Facebook page.  Then, when she had free time, to post photos and share her thoughts, ideas or inspirations regarding her baking.

Example #2 – System 1:  Acoustic Ceiling Removal

Richard McKinnon III, the President of System 1 Acoustic Ceiling Removal fell on rough times when the economy started to nose dive in 2007.  Richard was a fixer and when he started getting less business, his solution was to invest more in advertising to generate new business, cutting into his bottom line.  The money he spent in advertising for his products was not coming back to him the way it did pre-recession. Richard does not have time to devote to increasing his Social Media presence because he is constantly out on the road giving bids to home-owners across Southern California.

The Goal:  Richard has enormous responsibilities to his family and the people he employs; he needs to keep his business afloat and continue to provide for his family.  He knows his business is the best in the area and wants to maintain his business until the economy turns around.

The Answer:  We worked with Richard to create a Social Media campaign that incorporates a blog and Facebook.  The Facebook page is designed to reach out to potential customers who are homeowners and existing customers.  The blog is designed to allow users to find System 1 using search engines like Google or Yahoo.

Example #3 – WireSpeed Systems

WireSpeed Systems buys and sells new, used and re-furbished computer networking equipment to companies and individuals all over the world.

The Goal:  The market for computer networking equipment is highly competitive and WireSpeed Systems was looking for a leg up on its competition.

The Answer:  We worked with them to enhance their Social Media presence on Facebook, Twitter and LinkedIn.  Any person or business who is in a similar industry or who is interested in the products offered by WireSpeed Systems can find them easily on any of those platforms.  As a result, WireSpeed Systems has generated more leads and a better opportunity to convert those leads to sales.  They are also connecting with their customers in a more engaging and interactive way.

Example #4 – The Tutoring Solution

The Tutoring Solution Logo


I started tutoring students in 2009 and had generated a small clientele.  Tutoring is not the most lucrative business, but I really wanted to help students succeed in school, so it was a perfect fit for me.  At the beginning of the school year in September, 2010, I decided to start a website and try to build my tutoring business using Social Media.

The Goal:  To expand my business to help as many students possible succeed in the classroom in Southern California.

The Answer:  Before I started using Social Media, I had roughly four students that I tutored regularly and all were referred to me by word of mouth.  Today, a little over one year after my Social Media experiment started, The Tutoring Solution has worked with 63 students on a consistent basis.  During that time, I have had to hire 17 tutors and my client base is continuing to grow.

If you want your business to expand, you have to use Social Media. If you want your business to survive, you should use Social Media.  And if you want your business to die, you should stay away from Social Media.

In a chart designed by HubSpot, based off of information from EMarketer, the amount of companies that used blogs has more than doubled from 2007 from 16% to 39% in 2011.  Every Social Media site has seen a massive increase in the amount of companies that are using these tools to generate more business.  If you are not one of these companies, you are getting left behind.

United States Companies Using Blogs | Source: EMarketer, August 2010 by HubSpot

The real question you should be asking yourself is not whether or not you should be using Social Media, but whether or not you should pay someone else to do it.

It doesn’t make sense for Grandma C’s Cookies to pay someone else to do Social Media since she wouldn’t be making enough revenue to pay for someone to do Social Media for her.  Nor did it make sense for me to hire someone to do Social Media for my tutoring business, since I had no money to spend on advertising of any kind.

But, because I took the time and initiative to start a Social Media campaign on my own, my business thrived, just like Grandma C’s will if she does it right.

For any company that spends money in advertising it makes sense to devote money towards expanding your Social Media presence.  Unlike Newspaper, TV, or Pay-Per-Click Advertising, you can reap long-term benefits from using Social Media.  All the “Follows”, “Likes”, and “Connections” your company receives are likely to stay and can be reached out to at any time.  All blog articles that are written will be available for users to find, months, years, and decades down the line.

Should My Business Use Social Media?

The Answer:  Social Media is essential for any business, regardless of the industry and the goals of the company.  Deciding on whether or not to pay for someone to run Social Media for you is the only question your company should be asking.  

We can develop and implement a personalized Social Media strategy for any company.  If you think Social Media is something you’d be interested in finding out more about, please contact me, Zeb Welborn at (909) 973 – 9089 or WelbornSocialMedia@gmail.com to discuss ways Social Media can benefit your business.

 

The Story of Welborn Social Media

Zeb Welborn

The owner of Welborn Social Media and the founder of The Tutoring Solution.My goal is to help business owners share the passion they have for their business with as many potential customers as possible.By helping passionate people achieve their dreams I am helping to create a society of passionate leaders that will help inspire others to make their dreams a reality.

My sister and I were unemployed and living at our parents home.  My life had completely changed, I had gone through a difficult divorce and left my full-time teaching job.  Lacey had been working an exhausting job as a video editor at a local news station when they cancelled her show.

Zeb and Lacey Welborn Barbecuing Our Turkey on Thanksgiving Day

In February 2009, I began tutoring my first student and found I really enjoyed the sense of accomplishment that came along with developing students in a one on one setting and experienced a lot of success.  Referrals came freely and my schedule became very full.  I decided to expand.

Lacey went back to school, taking graphic design classes and had been learning website design on her own.

I asked if she would help me with my business.  She created The Tutoring Solution logo and built a website. When the website went up, almost immediately, people began to find us online.

This was cool!

For months we added content to our website; using blogs, pictures and videos.  But, I also wanted to direct people to my website and needed to find an inexpensive way to do that.  Facebook and Twitter provided me with a free way to promote my business.

That’s when The Tutoring Solution took off.

My sister and I attributed our success to our efforts in Social Media. We did more research and began to attend classes, read articles, communicated with successful companies and kept up to date on best practices for Social Media.

Jennifer Davis from Scrapbook Expo was the first business owner we talked to about developing a Social Media campaign for their brand.  Jennifer was already active on Facebook and had generated a massive following.  I asked her if she would be willing to let me run a Twitter campaign for her company.  Welborn Social Media was born.

Many other companies began hearing about us through a variety of different avenues. Currently we do Social Media and graphic design work for the Creative Scrapbook Source, DLT Growers, Los Serranos Country Club, Scrapbook Expo, System 1, The Tutoring Solution and WireSpeed Systems.

Our story has only just begun.

Our mission is to build connections for our clients with potential customers and develop stronger relationships with current customers and to help their business grow.

If you’re looking to expand your business, schedule an appointment with us today.  We will work with you to create a personalized plan designed to help your business grow.

Schedule your free appointment today by contacting Zeb Welborn at (909) 973 – 9089 or WelbornSocialMedia@gmail.com